Customer Care Specialist

Job Description

About us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.About Business Assurance
We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. DNV helps companies understand Working with us, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities, and allows you to engage in projects which develop next generation solutions. and manage their risk picture through our management system certification and training portfolios. 

About the role

We are looking for new colleagues (m/f/d) for our Customer Care Team in Essen. The sooner we can start together, the better!Our external as well as internal customers rely on you: You are responsible for the project execution in the areas of management system certification and are passionate about service and problem solving.

• You care for your customer from the quotation stage to planning the audit and issuing the certificate as result of our successfully completed service.

• You have intensive contact with our customers and work closely with our field service (auditors). You are our face to the customer.

• You can use your communication skills to discuss complex technical issues with your customer in a simple and empathetic way - together you will find a solution. An essential part of your new job is initiative and the courage to make decisions.

A customer has a challenge? If you think "challenge accepted" now, you are exactly right with us!You will be part of a cooperative team - we stick together, help each other and pursue our common goal: unique customer and sales support.We are there when you need us, we stand for creativity, flexibility and focus on the right things.Cooperation is characterized by tolerance and mutual respect. We strive for diversity and inclusion at all levels of our company in terms of age, gender, nationality, experience, and mentality. Diversity and inclusion are a source of strength for DNV.

What we offer

• A permanent employment contract
• An exclusively employer-funded company pension plan that is vested from the beginning, including benefits in the event of death, as well as the option of deferred compensation
• Sick pay allowance for up to 12 months after the end of continued payment in the event of illness

Individual work-life integration:

• Flexible work schedule (including the option to work partially from a home office).

• Weekly working time 39 hours

• 30 days vacation

• Flexitime account

• Personal development opportunities and promotion prospects in an international company

• Good transport connections by car (near A42) or public transport (e.g. subway, bus)

• Other obvious additional benefits such as fresh fruit, free drinks & parking, job bike and our Corporate Benefit Program

About you

• Successfully completed commercial training (e.g. industrial management assistant) or Bachelor's/Master's degree

• Experience in building sustainable customer relationships and sales

• Very good communication skills in German as well as a good knowledge of English

• Experience in using various IT programs (e.g. MS Office, CRM systems)

• Technical background knowledge as well as professional experience in the industry is an advantage.

Benefits

Profit Share

You’ll be part of our global profit share scheme that means we all share in our success as a business. If we profit, so do you. This will be part of our Total Compensation approach each year and depends on our year-end results.

Pension Schemes

We care about your long-term financial security and prioritize pension and retirement benefits to reflect our caring values.

Public Transport

You’ll be offered a "Deutschlandticket" to make public transport a more viable commuting option.

Annual Leave

You’ll be entitled to 30 days annual leave a year and special leave can be granted for moving, compassionate leave and special events such charitable activities, weddings, and funerals.

Mental Health Support

You'll have access to our Employee Assistance Program (EAP) as part of our strategic health management and wider workplace health support.

Mentoring Programs

You’ll have access to our mentoring courses and networking opportunities that address specific needs and help everyone develop their skills: from female mentoring initiatives to leadership development programs.

Hybrid Work Model

We work in a hybrid model (three days from the office) and have flexible starting hours. This means you can fit your work and life together in a way that works for you.

Shape Your Career

We support you in exploring different career opportunities or shifting between teams or locations, so that you can shape your career according to what you find motivating. We dare, and so can you.

Ergonomic Workplace

Sit/stand desks, high-quality adjustable chairs and balance balls are just a few examples of what ergonomic office means here. We also make it easier for you to arrange your working space at home with a desk grant.

Diversity, Equity and Inclusion

At DNV, our commitment to Diversity, Equity, and Inclusion is not only an ethical choice, but also a business decision.Diversity, fairness, and a sense of belonging are a source of strength for our people, our business, and our customers, and help us to deliver on our purpose, vision, and values.Learn moreTranscript

Working here

Since 1864 we’ve been dedicated to safeguarding life, property and the environment. Today we remain at the forefront of new technologies and techniques to help our customers transform for a more sustainable future.At DNV you can expect to deliver career and industry defining work. You’ll be given the time to build your network, the resources to support your development, and the freedom to satisfy your curiosity and desire to learn.Learn more

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