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Job Description

Step into Your New Role The Field Service Technician performs various functions during a day to fulfill the services of troubleshooting, repairs, replacement, new installation and/or integration work on water and wastewater treatment systems. The job description below are the kind of tasks, duties, and responsibilities needed to be performed by a field service technician: 

  • Provide service and customer support during installations, repair, management, and maintenance visits.
  • Comprehend customer requirements and make appropriate recommendations
  • Build positive relationships with customers
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Provide detailed technical services to all company sold, rented, &/or maintained equipment. 
    • Repair services
    • System Start-up & commissioning
    • Troubleshooting & diagnosis
    • Training services
  • Respond to external and internal technical inquiries in a prompt and professional manner and demonstrate technical expertise in those interactions.
  • Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments. 
  • Basic maintenance and plumbing skills are a must

 Requirements - Abilities, Knowledge, and Skills - for the Field Service Technician Role To be a Field Service Technician, you will need to meet the following requirements, which are set by the Service Manager: 

  • Needs to be a self-starter, goal driven and hold the ability to work well with others.
  • Good and effective communication skills
  • Good analytical and organizational abilities are of great importance
  • Possess good leadership ability, as well as ability to work as part of a team or even lead a team when called upon
  • Ability to read and interpret specifications (permits, equipment specs, etc.)
  • Ability to be proactive and to foresee events and react appropriately towards them
  • The ability to multitask and strategize in different situations is also relevant
  • Ability to work and carry out projects within a stipulated time frame or deadline
  • Knowledge in wastewater/water treatment, some mechanical, or electrical is required
  • Consistently arriving to work prepared to perform duties with a focus on operational excellence
  • Be neat and accurate, with good attention to details
  • Desire to learn and grow in a new career

 Move Forward with KleinfelderKleinfelder has been connecting great people to the best work since 1961. We are engineers, scientists, and construction professionals providing solutions that improve our clients’ transportation, water, energy, and other private infrastructure. As a responsive, cross-disciplinary team of bright, curious, and innovative problem-solvers, we are dedicated to doing the right thing, every day, on every project from over 85 offices in the US, Canada, and Australia. Connecting great people to the best work is our purpose – together, we deliver. Progress with an Employer that Values YouKleinfelder is an inclusive organization free from discrimination. We are a stronger organization when we are a diverse workforce and believe that through diversity, equity, and inclusion comes creativity, innovation, and unity. We are proud to offer the following: Benefits: Kleinfelder offers an excellent compensation and benefits package, including: medical, dental, vision, life insurance, 401(k) plan, and paid holidays. Career Development: We are committed to investing in the professional development of our staff, offering each employee every opportunity to grow, develop, and take control of their career paths. We support these efforts through reimbursements for continuing education as well as many of the expenses associated with trainings and certifications, and opportunities for career development through our internal Mentoring Program. Equal Opportunity: Kleinfelder is an Equal Opportunity Employer – Minorities/Women/Disabled/Veterans. (Compliant with the new VEVRAA and Section 503 rules) NOTICE TO THIRD PARTY AGENCIES Please note that Kleinfelder does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Kleinfelder will not consider or agree to payment for any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Kleinfelder explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resume, including those submitted to hiring managers, are deemed to be the property of Kleinfelder.