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Job Description

Location: Fort Huachuca, AZ
Category: Engineering
Job ID: ANS0000BHCritical Mission SolutionsYour mission is our mission.We’re invested in you and your success. Everything we do – whether Aerospace, Defense, Intelligence, Information Technology, Cybersecurity, Nuclear, Automotive, or Telecommunications – is more than just a project. It’s our challenge as human beings, too. That’s why we bring a thoughtful and collaborative approach to every one of our partnerships.It’s our promise to challenge the status quo as we redefine how to solve the world’s greatest challenges, and transform big ideas into intelligent solutions for a more connected, sustainable world.Design your career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed –today and into tomorrow.
Your Impact:Jacobs Technology is seeking Computer Operator II to support the Electronic Proving Ground (EPG) contract in Fort Huachuca, AZ.Ability to processes scheduled routines that present few difficult operating problems. Familiar with responding to computer output instructions or error conditions, applying standard operating or corrective procedure, referring to problems that do not respond to preplanned procedure, and serving as an assistant operator, working under general supervision.  Individual will join the EPG Service Desk to provide end-user desktop support to on-site and remote personnel.

  • Technician will provide tier I to tier II troubleshooting skills to diagnose and resolve user requests through an internal ticketing system and by phone.
  • Basic to intermediate Windows 10 administration knowledge to include Active Directory Users and Computers, DHCP, Microsoft Management Console, Remote Support applications, and others.
  • Proficient troubleshooting skills for Microsoft Office Suite.
  • Software and hardware troubleshooting skills.
  • Basic knowledge of networking concepts to assist other teams with physical and logical connectivity issues.

Applicant will provide Video Teleconferencing Support to set up meetings and standby support to promptly resolve technical issues that arise during a call.This opportunity provides an excellent environment to develop IT skills and learn from a wide range of skill sets while collaborating with experienced IT professionals.Here’s What You’ll Need:Education and Experience:

  • High School Diploma or any equivalent combination of relevant education and experience.
  • Current CompTIA Security + or A + Certification Excellent customer service skills with the ability to empathize and professionally troubleshoot customer issues.
  • Current/valid driver's license

  Essential FunctionsWork Environment Generally an office environment, but can involve inside or outside work depending on task. An inside environment may be a cubicle (considerations: close quarters, low to moderate noise, bright or dim lighting). Needs to be able to work well with co-workers, customer, and all levels of management. No hazards on job or unusual environmental conditions. Work site is located at Ft. Huachuca, AZ.    Equipment and Machines Personal computer, scanner, copy machine, telephone, laser printer, fax machine, and other office equipment including desk supplies.
Must have the ability to visually see objects close in on a small tablet/laptop computers or "smart" phones.
Must be proficient and able to type information, on a virtual keyboard, on a computer tablet or laptop.  Attendance Regular hours will be between Monday – Friday 7:00am – 4:00pm. This is a 9/80 work schedule allowing for every other Friday off. Regular attendance of scheduled hours is extremely important, but not critical, except for deadlines and meetings. Punctuality and regular attendance are necessary to meet deadlines. Must exhibit flexibility of work hours to adjust to surge situations based on critical mission requirements.  Other Essential Functions Must demonstrate professional behavior at all times when dealing with customers, management and co-workers.
Must have clear, concise and accurate communications skills in English, both verbal and written.
Grooming and dress must be appropriate for the position and must not impose a safety risk to employees or others.
Must maintain a positive work atmosphere by behaving and communicating in a professional manner.
Travel to and from customer’s locations and the test fields may be required to support projects.
When operating any vehicle for work purposes, must wear seat belt and in addition, no cellular devices are to be used when vehicle is in motion. Must pass drug testing. Jacobs is a global technology company, delivering solutions for a more connected, sustainable world. We test, operate, sustain, and secure critical infrastructures and weapons systems using unique technology application and agile software development capabilities to improve mission capability and operational readiness. Jacobs’ deep experience with advanced technology systems and our wide-ranging program support capabilities work together to make us a premier partner to aerospace and defense clients at locations around the world.#cjpost #GDEFENSEJacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Learn more about your rights under Federal EEO laws and supplemental language.
At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. With $13 billion in revenue and a talent force of more than 55,000, Jacobs provides a full spectrum of professional services including consulting, technical, scientific and project delivery for the government and private sector.