Salary: $75k - $115k
Under general direction, the Service Planner reviews, analyzes, and recommends changes in Sound Transit rail and bus services to improve productivity and performance; supports Service Planning’s responsibilities for service integration planning, service change public processes, and operational implementation of Link, BRT, Sounder, and ST Express service; coordinates with other transit agencies to improve transit options and bus-rail integration in the Puget Sound Region; demonstrates ingenuity to develop agreements with other transit agencies and takes great care to build relationships based on mutual respect; and performs other tasks relative to assigned area of responsibility as assigned.
The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
• Supports the successful implementation of a major transit expansion program including Link, BRT, ST Express, Sounder, and Tacoma Link.
• Manages scheduling and planning portions of Sound Transit’s services and prepares service change packages describing all Sound Transit service and facility changes two times per year.
• Conducts analysis of potential service change scenarios for affordability and customer impact; analyzes performance measures and regional transportation data to recommend service revisions, schedule changes, and marketing areas to improve service productivity and customer experience.
• Supports inclusive public processes for proposed service changes, clearly presents and explains proposed alternatives, responds to customer service queries as needed; incorporates public and stakeholder feedback, and conducts Service Equity analysis.
• Collaboratively develops plans to supports regional transit coordination by representing Sound Transit with partner agencies, municipal staff, community groups, and members of the public.
• Monitors monthly ridership, service performance, service quality, and customer experience following Sound Transit’s Board adopted Performance Measures and Service Standards; responds to data queries from internal and external customers; reviews and analyzes monthly operating data.
• Completes the Transit Development Plan and Service Implementation Plan annually to define near-term service plans; estimates future service operating statistics and short-range ridership for Sound Transit rail and bus service; completes a Comprehensive Operational Analysis no more than every five years.
• Provides support to the Manager and others on matters as directed; serves as staff on a variety committees as assigned; collaborates across agency departments to build effective working relationships and establish strong cross-departmental linkages; prepares and presents staff reports and other necessary correspondence; attends and participates in professional group meetings.
• Maintains awareness of new trends and developments in the fields related to area of assignment; incorporates new developments as appropriate; ensures processes, policies, and practices are interpreted and applied consistently and effectively; ensures accountability and compliance with all current and applicable state and federal laws, Agency policies and procedures, rules and regulations.
• It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
• It is the responsibility of all employees to integrate sustainability into everyday business practices.
• Other duties as assigned.
Education and Experience:
Bachelors Degree in urban planning, geography, public administration, business administration, or closely related field and four years of transit service planning experience that includes project scheduling and planning, policy analysis, financial modeling; OR an equivalent combination of education and experience.
Required Licenses or Certifications:
Required Knowledge of:
• Transit operations planning, vehicle scheduling, transit finance, key transit performance indicators, and peer agency comparisons.
• Service planning and public process concepts.
• Public transit scheduling concepts.
• Principles and practices of program and project development and administration.
• Project planning and development, including long-range and strategic planning.
• Risk assessment and strategic planning.
• Research methodologies and statistical/financial analysis.
• Pertinent federal, state, and local laws, codes, and regulations as they apply to transit operations.
• Principles of financial management (expenditure tracking, variance identification, revenue tracking).
• Techniques to work effectively under pressure, meet deadlines, and adjust to changing priorities.
• Principles and practices of governmental budget preparation and administration.
• Principles of business letter writing and basic report preparation.
• English usage, spelling, grammar, and punctuation.
• Modern office procedures, methods, and equipment including computers and computer applications such as word processing, spreadsheets, and statistical databases.
Required Skill in:
• Utilizing personal computer software programs affecting assigned work and in compiling and preparing spreadsheets and reports.
• Establishing and maintaining effective working relationships with other department staff, management, vendors, outside agencies, community groups, and the general public.
• Interpreting and administering policies and procedures sufficient to administer, discuss, resolve, and explain them to staff and other constituencies.
• Interpreting and applying applicable federal, state, and local policies, laws, and regulations.
• Conducting research and analysis and providing appropriate recommendations based on findings using a variety of resources.
• Presentation development and public speaking skills.
• Critical and strategic problem solving.
• Preparing and analyzing complex data and comprehensive reports.
• Responding to inquiries and in effective oral and written communication.
• Researching, analyzing, and evaluating new service delivery methods and techniques.
• Applying advanced project management and program development techniques and principles.
• Working cooperatively with other departments, Agency officials, and outside agencies.
• Developing and monitoring departmental and program/project operating budgets, costs, and schedules.
Physical Demands / Work Environment:
• Work is performed in a standard office environment.
• Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 25 pounds; may occasionally be exposed to dangerous machinery and extreme weather conditions while conducting site visits and when working in the field.
• The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.
Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)